Terms and Conditions

Welcome to Martmates.com – Terms & Conditions Page

General

The website is owned, operated and managed by DSG INTERNATIONAL LTD (also referred to as DSG INTERNATIONAL, us, we, our) with registered details:

DSG INTERNATIONAL LTD
3-3-17-4 Higashihashimoto Midoriku Sagamiharashi, Kanagawa JAPAN 252-0144.

Our billing descriptor is “DSG Intl ltd.

Phone: +81-90-8854-1345 (Monday to Friday 10 am-9 pm excluding Bank Holidays)
Registered in England No. 12064252

The services offered by us through Martmates.com (the “Site”) are subject to the website Terms and Conditions set out below. By using the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use Martmates.com.

We reserve the right to update the Terms and Conditions at any time. When we do so, we will provide access to the new Terms and Conditions on the Site home page. The new Terms and Conditions will take effect immediately, and will govern all transactions with us through Martmates.com. If you do not agree with the new version of the Terms and Conditions, you must refuse to use the Site. If you continue using the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.

Accessing the Site

We cannot guarantee that Martmates.com will operate continuously or without interruptions or be error-free. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties.

You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of Martmates.com or any service available on or through the Site.

There may also be times when Martmates.com or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis.

You agree that we will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Martmates.com.

Using the Site

Martmates.com is for personal and non-commercial use. Any materials contained in the Site can be used only for your own personal use.

Using the Site, you agree that you will not:

  1. a) Chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;
  2. b) Delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses
  3. c) Use the information for any illegal, immoral or anti-social purpose, in violation of any applicable laws
  4. d) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

Links to Third Party Websites

Martmates.com can include links to third party websites. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such websites.

Accuracy of information

We will use reasonable endeavours to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice or authority on which reliance should be placed.

Account

You can create an account on Martmates.com by clicking link on the homepage and following the instructions. Please note that you will be required to supply information including a valid email address and your home address.

Incorrect details may result in the rejection of your order.

You can amend your details at any time by logging in or while placing your next order. To do so, either select ‘change your details’ on the ‘checkout’ screen or log in and navigate to your account pages and follow the relevant links.

Please note that we reserve the right to suspend or terminate your account if it is or appears to be used in breach of any of the provisions of these Terms and Conditions, including the provision of false registration details or any other misuse of Martmates.com.

You can always terminate your account with us. To terminate your account, please call our customer support services on +44-203-129-7222 or email us at support@martmates.com. Please provide your name, home address, your phone number and email address where required. You also can click a Termination button in your account settings for your convenience.

Product Information

All offers are subject to availability while stocks last. Offers may be withdrawn without any notice.

The product appearing on Martmates.com does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Placing order

Customers wishing to place an order confirm that they act in their personal capacity, for their account, are 18 years old or above, are fully entitled to place the orders concerned and to use the corresponding means of payment; and that these means of payment provide access to sufficient funds to cover all costs resulting from the purchase on Martmates.com.

After the order is placed, a confirmation e-mail is sent to the Customer to the registered e-mail address.

You must ensure that the details provided by you on registration or at any time are correct and complete. Please inform us of any changes to your information by updating your personal details to ensure that our records are correct.

You will receive an email, once your order is in process detailing your order reference and details of the products you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Product availability is monitored and updated. However, since Martmates.com can be visited by multiple users at the same time, it could happen that more users buy the same product at the same time. In such cases, the Product could be not available for some period of time.

Prices

All Product prices published on Martmates.com are in US Dollar & EUR and are inclusive of VAT. In the event that a Product is offered at a discounted price, the Martmates.com will indicate the full reference price against which the discount is calculated.

Payment Methods

The payment for purchases on Martmates.com can be made using Visa and MasterCard debit/credit cards.

Delivery

We are providing free shipping to our customers.

Customers must check the condition of the products as soon as they receive them to establish their conformity with the order.

The delivery of product happens within fourteen days of the purchase date. You will be notified by email when your order will be delivered.

In some cases the additional shipping time can be required for delivery as all carriers deliver during normal working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.

Return, Refund and Cancellation

The return can be initiated within 14 business days post the item delivered. As soon as we receive the return package and verify that the returned products are in proper condition, you will receive an e-mail confirmation that your return has been accepted and will be processed.

Full refund amount will be issued within 7 business days to the same payment option initially used to purchase the goods.

In case the refund amount has not been received within 7 business days please contact our customer support at  +44-203-129-7222  to check your refund status.

In Case if you don’t like the product purchased and wish to cancel, then the request can be placed within 15 business days. Your order be cancelled and you will be eligible for a full refund on the item purchased.

Privacy Policy

We value the trust that our customers, associates, representatives and service providers place in us when they give us personal information.

By using or accessing Martmates.com, you acknowledge and confirm that we can collect, use, and share your information as described in this Privacy Policy.

Information We Collect & Use

Some information we collect is provided by you, some is collected automatically (typically from devices and browsers) and some can be collected from other sources.

Information You Provide

When you use Martmates.com you often provide information to us while you create an account or make a purchase, leave a review, or request customer support. Examples of the information you may provide are:

  • Name
  • Email Address
  • Payment Method or Financial Account Information
  • Shipping Address
  • Phone Number
  • Social network account credentials

Information We Collect Automatically

When you use Martmates.com, we automatically collect information about how you use the Services and the devices you use to access the Services. Examples of the information we collect automatically are:

  • IP Address
  • Location information – we and our service providers may automatically collect general location information from your computer or mobile device. We will ask your permission before collecting your precise GPS location information.
  • Unique Device Identifiers, including MAC Address, Ad IDs, and device attributes, such as operating system and browser type
  • Usage Data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you visited Martmates.com, the frequency of your use of Martmates.com and other similar information.

Use of the Information

In general, we collect, use and store your information to provide, fix and improve our services, to develop new services. Some specific examples of how we use information are:

  • Communicate with you – using email, sms, push notifications or platform messaging (to track the product once order placed)
  • Test changes in our services and develop new features
  • Analyse use of Martmates.com and personalize content
  • Fix problems you may have with Martmates.com or a particular purchase, including answering support questions and resolving disputes
  • Prevent, detect, investigate and respond to fraud, unauthorized access/use of Martmates.com, breaches of terms and policies, or other wrongful behaviour
  • Comply with any procedures, laws, and regulations which apply to us, including those that set retention periods

Retention of Personal Data/Information

We keep your information for the time period required to complete the purposes for which it is processed or satisfy legal retention requirements. The length of time for which we retain information depends on the purposes for which we collected and use it or the requirements of applicable laws.

Information Sharing

We may transfer personal information of our customers to primary third-party suppliers, acting as “data processors”, for the purpose of performing business operations in order to fulfil their contractual obligations.

For instance, Martmates.com may share personal information with the following categories of Processors:

  • Couriers and postal operators;
  • Fulfilment centres and warehouses;
  • Advertising, digital, marketing and social media agencies;
  • IT service providers;
  • Customer care service providers;

In such cases, sharing personal information with the Processors is necessary to fulfil Martmates.com contractual obligations and improve products and services. We reserve the right to disclose personal information about users as required by law (for instance, in response to law enforcement requests), and where needed to protect the rights of Martmates.com or their affiliates or third parties. Moreover, personal information may be disclosed to other companies within the same corporate group, or to third parties in the event of a corporate restructuring process, in full compliance with the applicable law. In any other cases, the sharing of personal information will be conditional upon the preliminary and explicit consent of the user, unless processing is allowed under an alternative legal basis.

We do not rent, sell or share information except as described in this Privacy Policy.

Security

Accounts are protected by a password for your privacy and security. We recommend that you choose an appropriate password, safeguard your password and limit access to the devices on which you access your account.

Changes to privacy policy

We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the revision date at the bottom of this page to determine if the policy has been modified since you last reviewed it. Your continued use of any portion of Martmates.com following posting of the updated Privacy Policy will constitute your acceptance of the changes.

Cookie Policy

Martmates.com uses cookies to distinguish you from other users of our website. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket, to provide you with a good experience when you browse our website and allows us to improve our website. You can always disable cookies in your browser.

The information stored within any given cookie can only be accessed by Martmates.com and cookies are limited to communicating only the information that you have disclosed to Martmates.com.

Copyright

All copyright, trademarks and all other intellectual property rights of Martmates.com and its content including without limitation the website design, text, graphics and all software and source codes connected with the Website are owned by or licensed to Martmates.com or otherwise used by Martmates.com as permitted by law. You may retrieve and display the content of Martmates.com on a computer screen, store such content in electronic form or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on Martmates.com without written permission from us.

The use of all logos and trademarks is prohibited to third parties.

Indemnity

You agree to indemnify and hold Martmates.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Martmates.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of Martmates.com.

Severance

If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

Disclaimers and Limitation of Liability

MARTMATES.COM PROVIDES ALL INFORMATION, CONTENT, AND OTHER MATERIAL MADE AVAILABLE THROUGH THE WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY PRODUCT REPRESENTED BY MARTMATES.COM WILL MEET YOUR REQUIREMENTS, OR THAT IT WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.

ANY WARRANTY ON ANY PRODUCT SOLD THROUGH MARTMATES.COM IS PROVIDED BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MARTMATES.COM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF ANY PRODUCT PURCHASED THROUGH MARTMATES.COM. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH MARTMATES.COM OR MARTMATES.COM GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS OR MALICIOUS MISCONDUCT, OR FRAUD.

Jurisdiction

THESE TERMS AND CONDITIONS, ITS SUBJECT MATTER AND ITS FORMATION (AND ANY NON-CONTRACTUAL DISPUTES OR CLAIMS) ARE GOVERNED BY ENGLISH LAW.  YOU AND MARTMATES.COM AGREE TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ENGLAND AND WALES.

If you have any questions about these Terms and Conditions, please contact us on +81-90-8854-1345  or email us at support@martmates.com